How to Order Our Products
NEW ITEMS: To place an order for any of our new merchandise use the order links beside the items on the item detail pages, or call 585.325.2264.
If you get hung up during the checkout, make sure you have selected a shipping carrier, AND THEN a shipping method (i.e.: USPS: Priority Mail, First Class, or Express; or UPS: Ground, Next Day Air, Second Day Air, etc). You will not see the "Continue" button until you have selected this detail.
Not comfortable with online ordering? No problem, we like to talk to real people too, so feel free to call toll free 1(888) 558-2329 during store hours (9:30-6 Mon-Sat EST) and have your credit card handy for quicker service. We will take your order and let you know availability and shipping costs at that time.
Payment Methods & Lead Times
We accept Mastercard, Visa, American Express, and Discover cards, checks or cash. If you would like to send a check, please call to place your order by phone and we will give you the correct total with shipping and your order number.
Orders are usually shipped out within 24 hours if in stock, unless ordered on a holiday. If an item is not in stock at the time of your order, we will give you an estimated due date, usually within 10 days. Your invoice will reflect the items shipped out to you and the estimated ship date of any backordered items. For Rush Orders, please call to check lead times and availability.888.558.2329
You can select your preferred shipping method during checkout, different rates will be displayed so you may choose your method. Please note- for shipments 5 lbs or less, Priority Mail is a great fast service - usually 2 days to most areas in the US. Shipments over 150 lbs must be shipped Motor freight. For a shipping quote on the larger items, please call us at 888.558.2329 or 585.325.2329.
CANCELLATION: Orders cancelled prior to processing are not subject to any fees. Orders cancelled within 24 of being processed are subject to a 10% cancellation fee. Orders cancelled more than 24 hours after processing are subject to a 20% cancellation fee.
Store Location & Hours:
Apothicaire, Period Bath Supply Co, and Historic Houseparts
528-540 South Avenue
Rochester, NY 14620
Open Monday Through Saturday 9:30 AM to 6:00 PM